Then, tried to give us a lower level car than what we booked for the same price. I was at least able to pull up the confirmation email to show the car level I had booked. After all of this, we ended up losing 4 hours of our vacation and paying 50% more that expected. Totally going with Hertz next time. Saw shuttles every 5 minutes, and quoted us a lower price at the airport and assured it was with the mandatory insurance.
The worst was the unexpected pricing. I will be filing a dispute claim with Alamo today because of the excessive charges that built up throughout the rental process, resulting in over $525.00 for a 4 day rental of a small Jeep. Unacceptable.
Ventajas: pick up was easy and straightforward, care was in good-condition it was expensive, but we had done research before and new extra charges were coming
Desventajas: didnt give me the car grade I paid for, they gave me the bottom level for the same price!
Desventajas: That the insurance part wasn't mentioned at time of purchase. The person told us that it would cost us an extra $33 a day because it's against the law to not purchase the Mexican insurance instead of either going without or using our own.
Desventajas: Didn't rent very expensive. It shows on price on line and you get there they give another price plus there insurance is very high is very disappointed.
Alejo, yo termine rentando en Avant, por que luego de observar muchos foros, empecé a ver trampas y tasas no incluidas que terminaban cobrando en el sitio con otras arrendadoras.
Desventajas: Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas.
Bueno quiero que me ayuden a desmontar el mito de los precios de los alquileres de autos en Cancún!
Desventajas: NOT GOOD: They had the wrong vehicle for us. We specifically asked for a Jeep during the initial phone call rental arrangements, and were told that they would have one of three models available with no problem. The initial vehicle had obviously low air pressure in the front tires, and they have no ability to add air, or even check the air pressure, at the facility.
Ventajas: Car was OK, Nissan Versa w/ 63000 miles. I made them take photos of the many small dings so I didn't get dinged. Tires were shot, so highway travel was bumpy. But car was clean and a/c worked.
El aeropuerto posee ordenadores públicos con comunicación a Internet por cable y a través del servicio inalámbrico. El Aeropuerto de Cancún aún dispone de bancos, cajeros automáticos, oficinas de cambio de divisas, salones de belleza y salones de masajes.
Desventajas: The first really bad part of my experience was the fact that I was forced to pay an extra 100$ for insurance even though my credit card (Visa) covers it. In order to get pasado of paying collision insurance I would have had to get a letter from Visa and the Mexican government stating that my credit card insurance coverage was OK. Then I would have to leave a 7000 $ deposit. This I obviously had no way of doing THAT DAY.
Desventajas: more info As most car rentals, you always have the felling that someone is taking advantage of you, trying to smart you pasado. And this is what happens in this place. The price that it says on Kayak is not real, cause they force you to take a basic insurance that will add at least $150 to your price. This is a kayak problem as well, that should provide the final price overall, or specify which car rental requires an insurance and which doesn't. Another problem here is that the car that they promise or even similar is not the same. For example, on my reservation I requested a VW Jetta or similar, and when I got there they gave me a Seat (you probably never heard about it) so when complained and said, ok so this is not the same, they said that they don't even have the Jetta that Kayak was showing, and the Jetta that they had was a different category ( more expensive, of course).